Delivery & Returns

At The Dog’s Business, we want shopping for your dog to be simple and enjoyable. Here’s everything you need to know about our delivery options, returns and exchanges.

UK Mainland Delivery

We offer a range of delivery options to suit your needs.

We aim to prepare and dispatch orders as quickly as possible. Delivery times are estimates and exclude order processing time. Delays may occasionally occur during busy periods or due to circumstances beyond our control.

Dog Beds Delivery

Due to their size and weight, our dog beds have separate UK mainland delivery charges.

Free standard delivery over £50 is intended for standard-sized products. Dog bed delivery charges are listed separately.

Click & Collect

Collect your order free of charge from our shop:

The Dog’s Business
63A Thoroughfare
Woodbridge, Suffolk
IP12 1AH

Please wait until you receive confirmation that your order is ready for collection.

Delivery Outside UK Mainland

For deliveries outside UK mainland, including international destinations, please contact us at info@thedogsbusiness.uk before placing your order.

We will be happy to check delivery availability and provide a quotation.

Any applicable customs duties, import taxes or local charges are the responsibility of the recipient.

Returns & Exchanges

We hope you and your dog love your purchase. However, if something isn’t quite right, we’re happy to help.

30-Day Returns

We offer a 30-day returns policy from the date you receive your order.

For change-of-mind returns under our extended policy, items must be:

• Unused, clean and in their original condition.

• Returned with all original tags and packaging.

• Free from signs of wear, damage or excessive handling.

You are welcome to try products on your dog indoors to check the fit. However, items that have been used on walks or show signs of wear cannot be accepted under our voluntary returns policy.

Your statutory consumer rights remain unaffected, including your right to cancel eligible online purchases within 14 days of receiving them.

How to Return an Item

Please email info@thedogsbusiness.uk within 30 days of receiving your order, including your order number and the item you wish to return.

Once you have notified us, please send your return to:

The Dog’s Business – Returns
63A Thoroughfare
Woodbridge, Suffolk
IP12 1AH
United Kingdom

For change-of-mind returns, return postage is the customer’s responsibility unless otherwise agreed.

We recommend using a tracked delivery service and keeping proof of postage until your return has been processed.

For statutory cancellations, you have a further 14 days after notifying us to send the goods back.

Exchanges

Need a different size or colour? Please contact us at info@thedogsbusiness.uk.

Exchanges are subject to stock availability. If your preferred item is unavailable, we can arrange a return and refund in accordance with this policy.

Refunds

Refunds will be made to your original payment method.

For eligible statutory cancellations, we will refund the cost of the returned goods and the original standard delivery charge where applicable. Additional charges for premium delivery services are non-refundable.

Refunds will be issued within 14 days of receiving the returned goods or evidence that they have been sent back, whichever is earlier.

For returns accepted under our extended 30-day policy beyond the statutory cancellation period, original delivery charges are non-refundable unless otherwise agreed.

Faulty, Damaged or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact us at info@thedogsbusiness.uk, providing your order number and photographs where possible.

We will arrange an appropriate repair, replacement or refund in accordance with your statutory consumer rights.

Where goods are faulty or incorrectly supplied, we will cover reasonable return postage costs where applicable.

Personalised & Custom-Made Products

Products made to your individual specifications or personalised specifically for you cannot normally be returned for a change of mind.

This does not affect your statutory rights if an item is faulty or not as described.

Need Help?

If you have any questions about delivery, returns, sizing or choosing the right product for your dog, we’re always happy to help.

Email: info@thedogsbusiness.uk

Visit us:
The Dog’s Business
63A Thoroughfare
Woodbridge, Suffolk IP12 1AH
United Kingdom